28. March 2024

My Omnisend review and experiences – How good is it?

Omnisend is the biggest Klaviyo alternative, used by many because Klaviyo is too expensive. But is Omnisend really worse?

What is Omnisend?

Omnisend is a marketing platform for e-commerce companies. Mainly is used for email marketing.

Omnisend is incredibly user-friendly. It only takes a few minutes to sign up. The user interface is very clear and intuitive, so even beginners can quickly understand how to use the software.

And when it comes to workflow automation and email campaign creation, it’s doing the hard work for you. All you have to do is customize a pre-built workflow or email template to your brand and send it out.

You can then easily customize the email using drag & drop.

What are the functions of Omnisend?

Automation tools

Every online store needs them: The shopping cart abandonment emails.

Omnisend lets you harness the power of automation like never before. Choose a pre-built automation workflow or create your own automated messages with the no-code automation editor.

With the drag-and-drop editor, you can customize the automation sequence, add or remove additional channels, clone messages, insert splits, and fully customize your automation in minutes. The entire process is visual, so you can easily understand what your customer will see.

Central dashboard

If you’re having a hard time keeping track of the many channels your customers used to connect with you, you’ll love Omnisend’s central dashboard. It brings together different channels like social media, SMS messaging, and online presence under one roof. Instead of wondering where your prospects are, you can easily engage them with personalized messages through the channel of their choice.

Many integrations

Omnisend integrates with over 30 popular apps. So if there’s a feature you can’t do without that Omnisend doesn’t offer, you can easily use an integration for it. What makes Omnisend special are the one-click integrations with popular e-commerce platforms like Shopify, BigCommerce, Magento, and WooCommerce.

Excellent customer service

When it comes to software, having access to a top-notch customer support team is a key requirement for us. In my experience, Omnisend’s customer support is great.

The disadvantages of Omnisend

Now let’s look at the disadvantages of Omnisend:

Fewer Email Templates Than Competition

Compared to Klaviyo, Omnisend has much less design templates for your email campaigns. But of course, you can create your own completely.

No access to metadata of the orders

In an online store I have personalized products. These save the product preview as metadata. In Klaviyo, you can use this e.g. for the shopping cart abandonment emails and can show the customers their personalized product.

Unfortunately, this is not yet possible with Omnisend.

How much does Omnisend cost?

omnisend kosten
Omisend cost at 1000 contacts

Omnisend’s pricing is also extremely competitive compared to other marketing automation software.

Klaviyo already costs $30 for 1000 contacts, which is 50% more.

At 20,000 contacts, Klaviyo costs $375 and Omnisend only $230 per month.

My Omnisend experience summarized

I would definitely recommend Omnisend to anyone who runs an online store. It’s a great tool with a lot of features. Especially the automation tools are a must-have.

Disclosure: Some of my posts contain ‘affiliate links.’ This means if you click on the link and purchase the item, I will receive an affiliate commission at no extra cost to you.

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