04. February 2021

Free WordPress Chatbots Compared in 2021

The free chatbots at a glance:

What is a WordPress chatbot?

A WordPress chatbot is an assistant that communicates with your website visitors via text messages. It can be integrated into your WordPress website and thus helps you to get closer to your customers.

Such a bot is an automated communication system and, after a one-time setup, can be used passively as support on your website.

Why do you need a WordPress chatbot?

There are enough reasons to use chatbots.

He helps win customers by taking a step towards shy customers.

In addition, it helps to get rid of routine tasks and thus relieves your own customer support.

In addition, chatbots are a cost-effective way of guaranteeing 24/7 support on your WordPress website.

Difference between chatbot and live chat

Response quality

A live chat agent can answer any questions related to their business and prove helpful to customers. This is missing in a chatbot.

He cannot think outside the box. Only preprogrammed information can be processed and returned.

That means all questions must be contextual. The ability of chatbots to answer questions is therefore limited.

Costs

One of the biggest advantages of chatbots, on the other hand, is the ability to work without human assistance.

Chatbots can chat for hours without human assistance – saving you time, money and energy.

Tidio

Tidio allows you to easily set up a WordPress chatbot.

On your website, it looks like this. The message can of course be customized.

WordPress chatbot Tidio

Simply download the WordPress plugin here and the WordPress chatbot is ready.

The WordPress chatbot Tidio can also be linked to Facebook Messenger.

The free version is designed for 3 users. It also includes unlimited chat with 100 visitors per month with the WordPress chatbot.

The live chat with the 3 users is unlimited.

In addition, Tidio has a desktop and an app for the smartphone.

The chatbot can be adapted on the Tidio website, the whole thing is done very easily using drag and drop.

Tidio offers you the following actions for the chatbot:

Chatbot Tidio options

MobileMonkey

Thanks to MobileMonkey, companies can use chatbots to contact future customers via Facebook Messenger.

Once a customer opens your website, it would look like this:

WordPress Chatbot MobileMonkey

However, there are also visitors who do not have a Facebook account, or are more cautious where they log in with their Facebook profile. Therefore, MobileMonkey supports 3 options:

  • Both Facebook Messenger and web chat
  • Facebook Messenger only
  • Web chat only

With the first option, MobileMonkey finds out whether the visitor has a Facebook account. If so, it immediately shows: Register as a name. If not, he will use normal web chat.

Now you can simply select “Supports web chat only”. This allows the whole thing to be completely separated from Facebook. But you still need a Facebook page to set up MobileMonkey.

On the website it looks like this:

MobileMonkey

The free version of MobileMonkey includes sending 1000 messages per month. That should definitely be enough for smaller websites.

In addition, the free version can be installed on an infinite number of WordPress websites. It is even possible to set up this bot on your Facebook page for free.

To install the MobileMonkey, simply download the WordPress plugin here and the installation is finished.

A Facebook login is required for the setup, and then you have to tell the chatbot when to do what.

The chatbot on my WordPress site first opens with a short welcome message.

The blue color of the chatbot cannot be adjusted with MobileMonkey.

After the icon has been clicked, the chat window opens with another message.

MobileMonkey example


Many functions are available here.

  • Question (expecting the answer)
  • picture
  • Video
  • text
  • Gallery
  • Attachment / file
  • Gif
  • Write animation

And depending on the answer clicked, different paths can then follow.

MobileMonkey WordPress Flow

Flow XO

Flow XO is a quick and easy way to create incredible chatbots. These allow you to communicate and interact with your customers across a variety of different WordPress websites, applications and social media platforms.

Flow XO supports Facebook Messenger, Slack, Telegram, Twilio SMS and a simple web application. I chose the simple web application.

Flow XO platforms

What can the free version do?

With Flow XO you get 500 interactions per month with the free version and a storage of the chat data of only 2 weeks.

In addition, a maximum of 5 bots can be active at the same time.

500 interactions should be more leeway than the 1000 messages that MobileMonkey offers.

The installation on your WordPress site is very easy. You first add your domain to the whitelist so that website visitors cannot use your chatbot for their WordPress site.

Then copy the link and paste it in front of the tag. Finished!

In the following illustration, you can see how the chatbot on your WordPress site can look.

Flow XO example

In my opinion, the advantage of the Flow XO chatbot is that the welcome text comes later and not directly.

But I think that can be a matter of taste. This cannot be set with the Flow XO, with the MobileMonkey Chatbot only with the premium option.

You can choose the theme color of the chatbot yourself. In this example it’s blue.

Flow XO example of an open chatbot

The text in the header, where the chatbot is located, can be adjusted as required.

With the Flow XO chatbot, the window extends over the entire height of the page and overlaps the website. However, this can also be set in the settings.

You can specify the height either in pixels or in percent, but this then applies to all devices.

For me, this is a disadvantage compared to MobileMonkey, where the chatbots are displayed in full screen mode on mobile devices.

Flow XO offers you the following functions:

  • Question (expecting the answer)
  • picture
  • Video
  • text
  • Card (attachment / file)
  • Start live chat
  • Waiting
  • Office connection
  • over 100 other functions

The Live chat function of Flow XO allows you to take over an existing conversation. MobileMonkey does not offer this option in the free version.

Landbot.io

Landbot.io is a chatbot that shines above all with its simple user interface.

Landbot.io makes it easy for the user to create chatbots with simple lines.

Landbot.io Chatbot UI

What can the free version do?

In the free version, Landbot.io offers you 100 chats and 30 blocks per bot.

In addition, you have the option of taking calls from your bot and sending you notifications.

Landbot.io is the easiest chatbot to set up after Tidio.

All you need is an email and password and you’re ready to go.

Landbot.io offers you 4 options for embedding:

Landbot.io installation types

Landbot.io offers you many templates as a basis. While these are in English, they can be translated during the customization. This saves a lot of time.

On the website, the bot looks in the minimized version as follows:

Landbot.io example

And in the maximized version, as follows:

Landbot.io maximized version

Conclusion

The above bots all have their reason to exist.

If you want quick setup and don’t have much time, you should use Tidio or Landbot.io.

Someone who wants a lot of functions, such as the connection to Outlook or Google Sheets, should definitely use Flow XO.

And if basic functions are sufficient, would like to add Facebook Messenger to a web bot and have no problem connecting the chatbot to Facebook, should use MobileMonkey.

For those of you who use HubSpot, the WordPress plugin from HubSpot is almost certainly interesting. This can also be used to create a chatbot.

Disclosure: Some of my posts contain ‘affiliate links.’ This means if you click on the link and purchase the item, I will receive an affiliate commission at no extra cost to you.

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